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What Should I Expect?

A New Environment

It can be scary to call an unknown agency or move to an unfamiliar environment, so we hope that knowing a little bit about what to expect can make it easier.

Coming in to the Shelter

  • The first step in accessing our service is completion of an "Intake Packet".
  • When you get to the shelter, an intake worker (usually the person you spoke to on the phone) will sit down with you to complete the packet.
  • Completing the packet typically takes about 30 minutes.
  • The intake packet records information about you and your kids, documents the history of abuse, and is where you sign the agreements to receive services.
  • After the intake packet is complete, the worker will:
  • Give you a tour of the shelter
  • Provide you with toiletries and bedding
  • Help you get settled in your room

Life in the Shelter

  • The shelter has room for about 40 people.
  • There are ten rooms on two floors.
  • We try to give all families their own rooms, when we have space.
  • Each room has several sets of bunk beds.
  • Most rooms are set up with two adjoining rooms sharing a common bathroom.
  • The kitchen, dining room, playroom, and living rooms are common areas shared by all clients.
  • Clients make their own meals for breakfast and lunch.
  • Clients take turns making the evening meal and everyone eats together.
  • There is a rotating chore schedule to keep the common areas clean.
  • Clients are free to come and go during the day.
  • There is an evening curfew.
  • We ask that clients get a pass if they will be out overnight.
  • Child care is not provided on site, but we help you find child care arrangements.
  • A computer with an internet connection is available.
  • Friends and family can leave messages for you, but we will not confirm or deny that you're staying with us.

Your Advocate and Plan of Service

  • Your advocate is a Noah employee who helps you achieve your goals.
  • Your advocate will work with you on a "Plan of Service" to help you achieve your goals.
  • Your advocate can help you work with the legal system, work with other agencies, and access community resources.